Working closely with the Department of Veterans Affairs (VA), this community-driven co-creation process brought together key VA leadership, clinicians, veterans, and business partners to gather the deep insights needed to design an enhanced VA telehealth experience. The resulting solution optimizes technology, software, and services to improve veterans’ experience in accessing and adopting telehealth as an adequate and reliable complement to in-office care. The project reimagined how to best deliver clinical care at a distance to make it more convenient for veterans in remote and hard-to-access communities to access the high-quality care they are entitled to.